Job summary

IT System and User Support Administrator contributes by ensuring the smooth functioning of IT systems, resolving technical issues promptly, and supporting the technological needs of employees. Their role is vital in maintaining operational efficiency and enhancing the overall productivity of the organization.

Your responsibilities

• Provide user support for company users, including training for new and existing employees about company IT politics, rules and software.
• Create new user accounts and install new hardware (laptops).
• Be responsible for all company hardware, if necessary, organize repairs with service provider.
• Be responsible for company software licensing, including monitor existing licenses and if necessary, request new.
• Monitor company’s IT infrastructure if necessary, provide configuration for: company phones, printers, meeting room equipment.

To succeed, you should have

•  1+ year experience as IT user support specialist.
• Good knowledge of Microsoft Office 365, SharePoint Online, Active Directory.
• Initiative, high sense of responsibility and ability to work independently.
• Excellent problem-solving skills.
• Good command of English.

What’s in it for you

• Salary from 2700 EUR (before taxes)
• A job with purpose and impact
• Exceptional international project experience
• Innovation-driven work environment
• Professional and self-development opportunities
• Benefits and bonus programme
• Supportive network of professional colleagues

Sounds like your next job?

We look forward to receiving your application via
[email protected]

Application process

If you are willing to be a part of the challenging and unique project, and your experience and personality match the position’s requirements, please, send your CV and motivation letter in English with the subject “IT SYSTEM AND USER SUPPORT ADMINISTRATOR” to RB Rail AS recruitment partners Alliance for Recruitment: [email protected] by October 31, 2025.

RB Rail AS as a controller and Alliance for Recruitment as its respective partner ensures that data processing within recruitment process (for recruitment and hiring related purposes) is carried out in accordance with regulations on the protection of personal data processing.
More information regarding candidates’ personal data processing is available here: https://www.railbaltica.org/about-rail-baltica/candidates-personal-data-privacy-note/.